Is it secure to shop online at Americaware?
Once you login to your account, your session will be secure.  You can also look at the URL and see that it has the secure “s” after the “http”.  With website security, if the URL address begins with “https” (instead of just “http”) it means the website is secured using an SSL Certificate (the s stands for secure). SSL Certificates secure all of your data as it is passed from your browser to the website’s server.
How will my order be sent?
Customer picks shipping method, but it will always be through FedEx.
What is the shipping status of my current order?
A tracking number will be provided to you when your order has shipped.  You can use it see where your order is.
Do you ship to Hawaii and Alaska?
Yes, but not all shipping methods apply.
When will my order be shipped?
Most orders will ship within three business days.
How do I cancel my order?
Call customer support at (800) 854-1652 or email at
How are defective orders like damaged or broken items handled?
Any damaged product is replaced at no cost to the customer.  Email or call customer support at (800) 854-1652.
What are your business hours?
7:30am to 4:00pm Pacific Standard Time.
Which payment methods are accepted?
Major credit cards only.  We do not work with PayPal or other payment methods.
Do you charge shipping & handling?
Just shipping, not handling.
What are the available shipping methods?
FedEx Ground, FedEx SmartPost, FedEx Next Day Air, FedEx 2Day Air
What should I do if something is missing from my order?
Call customer support at (800) 854-1652 or email at